Helpdesk Ticketing System with jQuery, PHP & MySQL with free source code

Introduction

Helpdesk Ticketing Systems or Support Ticket Systems are commonly used systems in companies to help their customers resolve their queries and issues. The helpdesk ticketing systems are used by both support teams and customers to add tickets, reply to tickets, and resolve issues or queries. It allows customers to add tickets with issue details and the support replies to that ticket with solutions and details.

So if you’re thinking about your web-based Helpdesk Ticketing System with PHP, then you’re here at the right place.

Features of Helpdesk System Project

User authentication

Ticket Management(Open,Pending,Closed,Solved)

Ticket Assign

Team Management

User Management

How to run the PHP Helpdesk Ticketing Project

Download and Install any local web server such as XAMPP (With PHP version 7.4).

Download the provided source code zip file. (download button is located below)

Open your XAMPP Control Panel and start Apache and MySQL.

Extract the downloaded source code zip file.

Copy the extracted source code folder and paste it into the XAMPP's "htdocs" directory

Browse the PHPMyAdmin in a browser. i.e. **http://localhost/phpmyadmin**

Create a new database named helpdesk_core_php.

Import the provided SQL file. The file is known as helpdesk_core_php.sql located inside the database folder.

Browse the Helpdesk System in a browser. i.e. **http://localhost/helpdesk-core-php/**.
Or You can run the development server in project's root directory i.e php -S localhost:4000

Note: This Php Helpdesk Ticketing system was built for educational purposes only.